Goals for the organization
Analysis of activities, documents and data
related to processes taking place in the organization.
Locating problem areas,
such as unnecessary forms and documents and repetition of data that cause delays in delivering added value to the customer.
Identification of opportunities for improvement,
such as reducing the number of commercial documents and minimizing data requirements, shortening processes.
Documenting hidden knowledge,
capturing and recording manual and sometimes undocumented processes, i.e. process instructions for both the private and public sectors.